URBANKNITS

 

Vancouver, Canada

urbanknits@shaw.ca

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CONTACT US

 

Interested in a custom piece of our work? Have any questions or concerns ? We’re always ready to help! Call us at (778) 928 4948 or send us an email at urbanknits@shaw.ca

FAQ

 
Care instructions
 

Please take care of your handmade jewellery. It is strong, but delicate.

 

If you do use hairspray or perfume, please use it before putting on your jewellery. Wearing your jewellery while swimming or taking a shower is not advised. The plating on the beads will darken or wear off.

 

We recommend using Eucalan Natural Delicate Wash to clean any of our knit jewellery following the manufacturer's instructions. Its lanolin enriched formula helps to condition fibres and is suitable for cleaning all delicate fibres. https://www.eucalan.com/

What are your delivery options?
 

Our jewellery is handmade and will take time to arrive. We strive to make your order and mail it out to you within 5 to 10 working days from receipt. During the summer months and holiday season, we can often have a backlog of custom-made pieces. Please be patient. 

Each piece is carefully packaged and mailed through the Canadian Postal Service. To keep our shipping costs at a minimum, we will ship your order first-class unless you would like to pay extra for your shipping.

 

Please contact us directly if you are interested  in expediting your jewellery order.

Do you provide International delivery?
 

Yes.

 

What is your returns policy?

If you are not completely satisfied with your jewellery, we will exchange it for another product within 60 days of purchase.